BMW Park Lane is looking for a Switchboard Operator, working at BMW Park Lane, employed through Staffline on permanent contracts.

Your role.

As a Switchboard Operator, you will be the vital first point of contact for all customers connecting with Park Lane and Park Royal by telephone. This role is central to delivering a warm, professional and seamless experience, ensuring every caller feels valued and effortlessly guided to the right support.

• Provide a warm, professional greeting in line with brand standards

• Handle and direct calls efficiently and accurately

• Capture, log, and qualify customer enquiries and opportunities

• Book Sales and Aftersales appointments using internal systems

• Manage high volumes while maintaining exceptional service quality

• Respond to missed calls and voicemails promptly

• Share accurate information on vehicles, services, and locations

• Escalate urgent or sensitive enquiries as needed

• Work closely with internal teams to ensure a seamless customer journey

• Maintain brand tone, professionalism and confidentiality at all times

Working pattern.

• 40 Hrs per week, Monday to Saturday , 7:45 am – 20:00 pm

• On a rota basis across Park Lane and Park Royal sites

• 25 days' annual leave, plus bank holidays

Our ideal candidate.

Polished, composed, and customer-focused, you create a strong first impression with ease and take pride in delivering exceptional service.

• Exceptional telephone manner and communication skills

• Experience within luxury automotive, retail, or premium hospitality

• Highly organised, with the ability to prioritise and multitask

• Strong interpersonal skills and customer awareness

• High attention to detail and accuracy

• IT proficiency, including CRM/booking systems

• Experience with multi-line switchboards

• Fluent English and strong cultural awareness

Desirable.

• Adaptable communication style

• Confident handling of sensitive or challenging situations

• Strong administrative capability

• Reliable, proactive, and team-oriented

Application Process.

If you feel you fit the above criteria, we would be delighted to hear from you, please apply on Staffline