OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
264 ratings and 124 comments received in the last 90 days.
29 August 2024
Very helpful. Answered all questions and service was amazing.
29 August 2024
It was enjoyable
28 August 2024
James was so helpful from start to finish providing a very easy and professional service. It made the process a lot easier and stress free
21 August 2024
I am thrilled with my new car, and if it was not for Shaun I would have entered a contract elsewhere, he played a huge role in making this such a positive experience. I have since recommended Shaun specifically at BMW to all my friends and family.
16 August 2024
Sibel was absolutely wonderful and had gone above and beyond to support.
10 August 2024
Simple and straightforward. Didn't have to wait much to see and leave with my brand new car.
08 August 2024
Although the delivery of the vehicle was delayed by several hours, we were kept in formed and it was not an issue.
05 August 2024
Leigh she was amazing and professional
03 August 2024
I had a great experience in getting my vehicle thanks to Hussein at bmw park lane.
29 August 2024
Linda and Joshua were great from start to finish. Always had my best interest at heart and were always trying to help. Awesome service.
28 August 2024
Would have given a five but an issue with bumper was not identified
26 August 2024
Always it's great service with BMW Park Lane.
23 August 2024
Very satisfied with BMW Park Lane whom I have bought vehicles from for over a decade and always use for servicing.
23 August 2024
Satisfied with the service could clean my car leaving it nice and shining
22 August 2024
The service was amazing, I got full support from the body shop repair (Rosanna) and the service team (Carly). Can't thank them enough.
22 August 2024
As always, professional, polite and great service
21 August 2024
Would have been 5 stars, except a health check issue was not pointed out
21 August 2024
Certain parts of car not cleaned on return
19 August 2024
Seems like you've streamlined the process a bit and booking it via the app was pretty painless.
29 August 2024
James was great.