OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
213 ratings and 66 comments received in the last 90 days.
13 September 2021
Outstanding
12 September 2021
Words fail me,, my experience at park lane was awesome can't wait to go back there when I change my car hopefully in a year or two.Alex king the sales guy was a true pleasure to work with e mails /txt messages to keep me updated on my order.
11 September 2021
Kunal was incredibly prompt, professional and proactive throughout the entire process. Kudos to him.
19 August 2021
Alex went the extra mile
16 August 2021
From start to finish we had a really positive experience.
11 August 2021
Everything at park lane Bmw was at a very high standard from my first step through the door.
11 August 2021
No hiccups, smooth process.
06 August 2021
Hussein, salesman at BMW Park Lane was a breath of fresh air from the very first enquiry through to the completion of the sale. Sean the young handover executive was similarly excellent in all aspects of the handover process. Top marks to them both.
30 July 2021
5 stars. Great car and great service.
10 September 2021
The most sensible dealer in UK. Quick to respond, always polite, efficient workers and incredible service!
03 September 2021
Grant is amazing
03 September 2021
Friendly, individual service. Ability to communicate directly with service personnel. Job done on schedule and with minimum fuss.
31 August 2021
Because you are always the best
30 August 2021
Linda Hegarty was very helpful, friendly and tried her best to help me as much as possible. Josh at reception was also very welcoming and helpful, I think he even vacuumed my car himself! They both showed very high levels of people skills.
29 August 2021
Great service and communication
28 August 2021
Great customer service
24 August 2021
once again everything was explained in a clear and precise manor & dealt with effectively
23 August 2021
Work carried out was done perfectly.
21 August 2021
My car Z4 was collected by a BMW representative en route to the office and taken to Battersea; saving me the agony of driving in London!
13 September 2021
The staff at Park Lane took care of everything and kept me informed at all times.