OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
210 ratings and 66 comments received in the last 90 days.
05 July 2022
Ian's service is much appreciated. he has been very helpful, caring and considerate. A sales man like himself is what every company needs!
03 July 2022
Communication was excellent and we knew exactly what was happening at every stage.
02 July 2022
Understand that the delay between ordering and delivery was exceptional, but was kept informed and given the option to cancel if we wished to do so, a truly five star sevice
28 June 2022
I got a very personal and 5 star treatment from BMW Park Lane.
28 June 2022
Treated well and given lots of information. Very friendly
27 June 2022
very easy and proffesional help
21 June 2022
Customer service was fantastic
14 June 2022
Ian Podmore kept me in the loop and ensured I was prepared for the car handover. He informed me via telephone of all the documents I need to bring. His communication, care and friendly professional manner is the best I've ever experienced!
10 June 2022
Team were extremely helpful, knowledgeable and the collection handover experience was superb.
16 July 2022
Excellent services!!! From outside to inside. Thank you Abby for your excellent services
12 July 2022
Brilliant customer service rep. Really impressed!
07 July 2022
Easy booking and car was ready when I requested
06 July 2022
I had an issue with my tyre pressure sensor. It was fixed and explained why the issue was occurring.
04 July 2022
very accommodating with sending a technician out and a courtesy car quickly
02 July 2022
Efficiency
01 July 2022
I cannot fault the service from the moment I enter the car park to the reception and to dealing with Chris. It feels like the staff really care about their customers and we appreciate this greatly. I would not go to another outlet.
29 June 2022
Great service
28 June 2022
Grant was brilliant, I found booking the service somewhat tedious. Grant changed the whole service experience.
23 June 2022
Extremely well organised and knowledgable team with great can do attitude
11 July 2022
Very helpful extremely happy