OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
245 ratings and 120 comments received in the last 90 days.
06 February 2025
Very happy with customer care at BMW Park Lane. Smooth, efficient, and very helpful. Also a great place to relax in and see the BMW car range. Always look forward to going there!
04 February 2025
The salesman was very good.
04 February 2025
Hussein was very patient and helpful throughout the whole process
30 January 2025
Was seen very quickly, and handover process was smooth and painless
28 January 2025
Really made to feel special.
22 January 2025
I had a fantastic experience. The process was smooth, professional, and well-organized. Mon did a brilliant job, providing excellent support throughout. The car was delivered with 80% charge and a full tank, making the experience even better. Highly
18 January 2025
Felt well looked after from ordering through to collection
15 January 2025
BMW Park Lane especially Mon Jaishari helped me find my car and kept me Up to date with the delivery of the vehicle. And provided me with a courtesy car until one was found for me. Much appreciated with all the efforts they put in.
09 January 2025
James Bashford at Park Lane BMW was very helpful at every stage. Great level of communication at all times. He made the handover process very easy. A huge thanks to James!!
09 February 2025
Nothing to add than it was 5 star service
08 February 2025
As above
06 February 2025
Easy drop off and pick up. All booking online is helpful.
06 February 2025
Allk the work done perfectly
06 February 2025
From collection to drop off I received a first class service.
05 February 2025
It was amazing
05 February 2025
The service team should suggest the extra things advisable to do for security and maintenance. We are not experts and apart indicators lighting on on the dashboard we don't know what to do.
05 February 2025
I was kept up to date with whatever was being done to my car, and was pleased that the car was nicely cleaned on collection too.
05 February 2025
The most welcoming team
04 February 2025
Linda was proactive with communications and updates.
09 February 2025
We had a very pleasant experience at the BMW Park Lane showroom, especially with the services provided by both Hussain and Nishar. Both were very understanding and helpful and gave excellent customer service.