BMW Group Park Lane is looking for a Front of House Host, working at BMW Park Lane, employed through Staffline on permanent contracts.

Your role.

As a Front of House Host, you'll be at the forefront of creating an exceptional first impression for all Park Lane and Park Royal customers. This is a pivotal role providing outstanding service across both the Sales and Aftersales departments.

• Provide a warm, professional welcome to every guest

• Maintain immaculate showroom and reception standards

• Offer refreshments and attentive, personalised hospitality

• Confidently present vehicle features and brand benefits

• Coordinate closely with Sales and Aftersales to ensure a smooth customer journey

• Manage calls, emails, and appointments with polished professionalism

• Oversee customer flow within the showroom environment

• Deliver a discreet, tailored experience for VIP clients

• Support meetings and events, ensuring all details are flawlessly prepared

• Escalate issues promptly and support day-to-day operations as required

• Uphold brand standards, presentations, and attention to detail at all times

Working pattern.

• 40 hours per week, Monday to Saturday , 7:30 am – 20:00 pm

• On a rota basis across Park Lane and Park Royal sites

• 25 days' annual leave, plus bank holidays

Our ideal candidate

Polished, personable, and service-driven, you excel in creating memorable, high-end customer experiences.

Essential.

• Exceptional communication and interpersonal skills

• Strong relationship-building ability

• High organised with excellent attention to detail

• Confident managing multiple priorities with professionalism

Application Process.

If you feel you fit the above criteria, we would be delighted to hear from you, please apply on Staffline