BMW Group Park Lane is looking for an Assistant Service Manager.

Your role

This role is responsible for administering and assisting all site service departments to levels that consistently exceeds the customer’s expectations. To take full responsibility for the customer’s vehicles whilst in our domain. To maintain an agreed level of discipline, quality, efficiency whilst remaining profitable, safe and well organised at all times. Manage on site business support resources in line with Group SLA processes and agreements.<br /><br />What awaits you?

• Ensure agreed processes are managed, communicated and maintained for customers and staff alike – maximising opportunities and customer expectations in accordance with our working charter.

• Deal with customers in a courteous, efficient and considerate manner.

• Dispute resolution in accordance with process

• Promote and drive the sale of all services available.

• Manage financial responsibilities and expectations

• Coordinate aftersales departments and staff

• Measure and maintain department budget expectations

Your profile

• Competent level in English and Maths (GCSE or equivalent)

• Demonstratable customer handling skills

• Experience of working at the front of house, preferably within a recognised and appropriate vehicle service industry.

• Articulate and well spoken

Details

• 45 Hrs per week, Monday to Friday, 8 am – 6 pm with 1 hour lunch.

• Saturday working (as per rota) – 1 in 4, paid as overtime.

• 25 Days annual leave, plus bank holidays

Application Process.

If you feel you fit the above criteria, we would be delighted to hear from you, in the first instance please forward your CV and covering letter to parklanebmw@bmwparklane.co.uk