About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

75 ratings and 49 comments received in the last 90 days.

26 November 2025

Handed over keys to trade in, coffee while we waited & talked me through set up of new car. (Only mild gripe - was a chill breeze each time showroom doors opened !)

20 November 2025

Great

19 November 2025

Experience was very simple and easy. This is my fourth car from Park Lane, and I'll continue to come back. Smooth, straightforward process from start to finish.

18 November 2025

Great inetractions. During initial sales cycle was prompt on responding. kept all timelines as mentioned initially. Delivery on time and explained all aspects while doing delivery.

18 November 2025

Quick process and good handover

14 November 2025

Couldn't have been better!

13 November 2025

I have given this answer because Mr Jack Rudge was really helpful and professional in his roll and made everything very clear and easy and updated me all the way through the ordering process.

13 November 2025

Greatly satisfied - I drove away with my dream car

12 November 2025

The car was delivered sooner than expected and petrol was filled for us which was a very kind gesture. Jack helped us out and honestly he made this process so smooth and easy for us.

11 November 2025

I was very satisfied with my experience at the BMW Centre. Jack Rudge was professional and attentive, the process was smooth, and the delivery of my new car was handled efficiently. Everything met my expectations and I am really happy.

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09 November 2025

You gave me good assistance

06 November 2025

Superb service from all employees on arriving at the showroom in Park Lane for collection of the vehicle.

06 November 2025

Very easy process and the team went above and beyond to deliver the car to me.

05 November 2025

I was satisfied with my experience . I was informed of the estimated time the car would be ready for collection. Upon delivery, Jack explained the key features and directed me to the My BMW app, which is a useful tool.

03 November 2025

The overall experience for the purchase was fine but I did feel slightly rushed in excepting delivery of the vehicle when a date had already been fixed and this was then moved forward

02 November 2025

Due to step in quickly to sort out .

31 October 2025

Excellent communication and went above and beyond

26 October 2025

Excellent. The team were responsive, helpful, friendly and a pleasure to do business with.

22 October 2025

Faultless. Very good experience.

18 October 2025

I was very happy

13 October 2025

Everything was smooth

09 October 2025

Peter Brizan and Mark Moore were very engaging and couldn't have been more helpful during the process

09 October 2025

Everything was done over the phone and the vehicle was delivered to me. But that didn't stop me from receiving excellent service!

07 October 2025

Made to feel welcome. Parking only issue due to location

06 October 2025

The handover was very good. I expected to have a M badge on the car and there was none.

05 October 2025

Dane has been very helpful throughout the purchase, delivery and post sale of my new car. He has a real enthusiasm of the BMW brand and is very knowledgeable about the cars which he shares with the customer. He makes you want to buy a BMW!

03 October 2025

We are very satisfied with buying our car from BMW Park Lane. From ordering our new car every body has been very helpful and friendly and made buying our car a pleasant experience. We really enjoyed visiting London to collect our car.

03 October 2025

Great Service, thanks for all the help from Ammeer and Mon.

03 October 2025

The staff at BMW were great

02 October 2025

BMW have been very accommodating and has answered all my questions about the process

02 October 2025

Very responsive throughout the process. Kept well informed. Brian was engaged and knowledgable.

01 October 2025

An amazing experience not just great cars but got a great coffee too. Friendly staff, and everything was made easy by the wonderful sales guy

01 October 2025

Great staff (James and Sam), friendly, professional and expertise.

27 September 2025

James Bamford - great in understanding me as a customer & tailored the experience accordingly . I have recommended him to my friends & Family . I contrast this with the attitude & behaviour of Sam - who's attitude to women needs looking at !!

25 September 2025

I was satisfied with the centre and the staff I dealt with. I had one small issue with communication but this was dealt with appropriately which I appreciated.

24 September 2025

Excellent service from Brian at Park Lane

21 September 2025

As stated above as I was in need of vehicle to attend family matters outside London, I was assured the vehicle was to be delivered on the day I needed it. If that did not workout Dane arranged a courtesy vehicle I could use instead.That was a relief

21 September 2025

Fantastic experience with the dealership in park lane

19 September 2025

The entire Sales Team at BMW Park Lane was a great Team. I dealt directly with Enam Hussain, he provided a fantastic service..

14 September 2025

Excellent service from start to finish

13 September 2025

Brian was great and listened to my requirements

12 September 2025

Brian Kruja went through the whole process of buying a new car very smoothly, showing me all the options available for the car I wished. Hopefully the model I wanted was in stock, and when I returned to collect my new car, Brian was very attentive

11 September 2025

Mon was informative and patient

11 September 2025

The communication and service from BMW Jack was amazing. I was always updated and any question I had answered within the day, I always knew I could call with any question or query.

11 September 2025

I felt listened to as a customer. Dane spent a lot time with me explaining all of the features until I felt comfortable enough to drive home which I really appreciated.

10 September 2025

See my previous answer

09 September 2025

Great communication. Enam was always on the end of the phone or email if i needed him.

09 September 2025

The team made the whole experience very easy from finding the car to doing a great deal on the car i was interested in.

06 September 2025

Amazing customer service skills , with constant updates :)

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND BMW Park Lane

Address

70 Park Lane, London, W1K 7TT

Opening Hours

Mon–Fri:9:00 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

0370 700 5216

Map

Areas served

London, Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Ave, Park Royal, London, NW10 7RQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 16:00
Sun:Closed

Phone

0370 700 5321

Map

Areas served

London, Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

70 Park Lane, London, W1K 7TT

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:Closed
Sun:Closed

Phone

0370 700 5218

Map

Areas served

London, Westminster, Kensington, Mayfair and Knightsbridge

View map