OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
250 ratings and 111 comments received in the last 90 days.
04 October 2024
The sales team and Ryan Barnes in particular have been very attentive and considerate. They know the product they sell very well and have a consumer centric approach.
03 October 2024
Mon from Park Lane was extremely efficient and helpful. Delighted with the service from him.
03 October 2024
Peter was super helpful and responded to every question within hours.
02 October 2024
It was all very smooth and easy. I do wish I'd had the option to have the old car collected and new one delivered like the time before though
02 October 2024
Responsive - clear - straightforward
01 October 2024
Sales person Ryan was very good and Peter sorted the issue I had to my satisfaction. Need to go back for my protect X , otherwise it would be 5*
01 October 2024
Polite, professional, efficient
30 September 2024
Experience was great
29 September 2024
Amazing service and attention to every detail along the process by James Bashford. It was a pleasure dealing with him.
03 October 2024
I was kept fully informed of progress
02 October 2024
Caspa was amazing thank you so much!
02 October 2024
No courtesy car as booked, 3 days to do an MOT, check an exhaust recirculation recall, a screen wash drain and perform a brake service. When I complained to the service agent on pick up, she said "So you think it is the service agents fault?"
01 October 2024
Good customer service by the team
30 September 2024
They sorted it out and a courtesy car until sorting it out
30 September 2024
It was fine except you deflated all four tyres to 2.5 bar which set off the low pressure warning almost as soon as I drove off. (The tyres were all at 3.0 bar when the car was left with you.)
30 September 2024
I would highly recommend BMW Park Lane Battersea for any major works to your BMW. Customer service and attention to detail are 100pc.
28 September 2024
Felt like BMW was over charging me,without evidence the car has done 18k in 3 year's!
27 September 2024
Very happy with the service, quick and efficient
27 September 2024
Very satisfied with my service adviser Linda Hegarty & Carly Beaver Also the manager but I forgot his name they were excellent
05 October 2024
Great Showroom and the staff were very friendly (coffee was ace too!)