OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
73 ratings and 44 comments received in the last 90 days.
09 October 2025
Everything was done over the phone and the vehicle was delivered to me. But that didn't stop me from receiving excellent service!
07 October 2025
Made to feel welcome. Parking only issue due to location
06 October 2025
The handover was very good. I expected to have a M badge on the car and there was none.
05 October 2025
Dane has been very helpful throughout the purchase, delivery and post sale of my new car. He has a real enthusiasm of the BMW brand and is very knowledgeable about the cars which he shares with the customer. He makes you want to buy a BMW!
03 October 2025
Great Service, thanks for all the help from Ammeer and Mon.
03 October 2025
We are very satisfied with buying our car from BMW Park Lane. From ordering our new car every body has been very helpful and friendly and made buying our car a pleasant experience. We really enjoyed visiting London to collect our car.
03 October 2025
The staff at BMW were great
02 October 2025
BMW have been very accommodating and has answered all my questions about the process
02 October 2025
Very responsive throughout the process. Kept well informed. Brian was engaged and knowledgable.
09 October 2025
Peter Brizan and Mark Moore were very engaging and couldn't have been more helpful during the process