OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
238 ratings and 106 comments received in the last 90 days.
11 November 2024
Enam provided a great service despite 2 BMW Delivery Stops on my vehicle
05 November 2024
Prompt handover. Every detail explained. Staff were friendly and polite and made us feel welcome
04 November 2024
Emanuel was superb and organised Brilliant service
31 October 2024
Delivery was professional and the communication we received from Ryan was consistent always
30 October 2024
Nice place
28 October 2024
I was satisfied with my treatment on point
24 October 2024
Good communication. I was kept informed over the weeks fr9mmordering my new car to collection. Professional and friendly service.
24 October 2024
Process was utterly smooth. Always accommodating and ready to assist with questions. Tried their best to find solutions for problems.
13 October 2024
Very responsive and helpful.
11 November 2024
The windscreen had muddy streaks all over it. The drivers door handle and passenger seat had black oily hand prints ingrained in them. The steering wheel was oily and gritty
09 November 2024
Everything on time they repair my vehicle. I don't have to wait long to get my car back when I got it back. It was very clean and washed Abby Strawson service consultant thank you.
09 November 2024
The actual work done was very done. However I simply asked for 2 photos to be sent to me. This was not done and required about 7 phone calls. Highly inefficient, highly frustrating, a waste of everyone's time
09 November 2024
Always on time and perfect service also attention to details .
05 November 2024
Unprofessional stuff, management costumer's service below 0
04 November 2024
Smooth transaction with Jake great customer service!
04 November 2024
Managers response & overall communication over many visits is always disappointing. Cars kept for multiple days with limited communication on when they will be ready. We have two BMWs so use the servicing department a lot. Wiper still not mended!!
04 November 2024
Completely satisfied
02 November 2024
I was however disappointed that the second I drove away from your service centre, my rear windscreen wiper refused to work despite assurances from the garage that they had been unable to reproduce the problem.
01 November 2024
It took two attempts to get someone to help with the problem, it felt like as the client we were in the wrong
13 November 2024
all great thanks to Mon