OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
75 ratings and 49 comments received in the last 90 days.
20 November 2025
Great
19 November 2025
Experience was very simple and easy. This is my fourth car from Park Lane, and I'll continue to come back. Smooth, straightforward process from start to finish.
18 November 2025
Great inetractions. During initial sales cycle was prompt on responding. kept all timelines as mentioned initially. Delivery on time and explained all aspects while doing delivery.
18 November 2025
Quick process and good handover
14 November 2025
Couldn't have been better!
13 November 2025
I have given this answer because Mr Jack Rudge was really helpful and professional in his roll and made everything very clear and easy and updated me all the way through the ordering process.
13 November 2025
Greatly satisfied - I drove away with my dream car
12 November 2025
The car was delivered sooner than expected and petrol was filled for us which was a very kind gesture. Jack helped us out and honestly he made this process so smooth and easy for us.
11 November 2025
I was very satisfied with my experience at the BMW Centre. Jack Rudge was professional and attentive, the process was smooth, and the delivery of my new car was handled efficiently. Everything met my expectations and I am really happy.
FIND BMW Park Lane
Address
- 70 Park Lane, London, W1K 7TT
Opening Hours
- Mon–Fri:9:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0370 700 5216
London, Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 16:00
- Sun:Closed
Phone
- 0370 700 5321
London, Westminster, Kensington, Mayfair and Knightsbridge
Address
- 70 Park Lane, London, W1K 7TT
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0370 700 5218
London, Westminster, Kensington, Mayfair and Knightsbridge
26 November 2025
Handed over keys to trade in, coffee while we waited & talked me through set up of new car. (Only mild gripe - was a chill breeze each time showroom doors opened !)