About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

57 ratings and 40 comments received in the last 90 days.

31 December 2025

Jack Rudge was helpful, knowledgeable, charming , patient. He kept me well informed at every stage. He offered ongoing assistance if needed.

30 December 2025

Straightforward, efficient with sourcing the requested vehicle.

24 December 2025

Great experience

23 December 2025

He was so supprotive and professional

16 December 2025

Completely satisfied

16 December 2025

Enam is excellent, quick response to questions, attend to details. All car features were explained in detail with demo. Five Star.

16 December 2025

Nothing went wrong and i was treated well

16 December 2025

There was flexibility re pick up and staff were welcoming. Would have preferred to have had a delivery to home option but I understood why that couldn't happen

16 December 2025

Friendly and efficient

16 December 2025

excellent service kind courteous - matthew peck kindly delivered car to workplace when original date delayed - very kind

See all reviews

15 December 2025

The hospitality and customer service from when we first entered the show room until the moment I picked up the car was incredible. Jack Rudge was extremely helpful in ensuring I was well informed throughout the process.

14 December 2025

Due to great customer service I received.

12 December 2025

I was extremely satisfied with my entire experience at the BMW Centre. Mon was professional, attentive, and knowledgeable throughout the process. The purchase was smooth, the communication was clear, and the delivery was handled with great care.

12 December 2025

Dane was outstanding.

11 December 2025

Ryan's a legend, everything was quick, simple and easy!! #bemoreryan

11 December 2025

Everything was made easy and effortless

08 December 2025

Swift transactions & efficiently getting the job done. Just wasn't very happy to wait long to receive my new car.

05 December 2025

Amazing experience. One of the best to be honest. Dane who was handling everything did such a great job and reassured me with care and courtesy. He was a pleasure to work with. Gave me good insight into the car and its functionality. Appreciate him.

04 December 2025

Car is faulty

02 December 2025

Jack Rudge was helpful and went above and beyond . All the staff were warm and welcoming and offered drinks

26 November 2025

Handed over keys to trade in, coffee while we waited & talked me through set up of new car. (Only mild gripe - was a chill breeze each time showroom doors opened !)

20 November 2025

Great

19 November 2025

Experience was very simple and easy. This is my fourth car from Park Lane, and I'll continue to come back. Smooth, straightforward process from start to finish.

18 November 2025

Great inetractions. During initial sales cycle was prompt on responding. kept all timelines as mentioned initially. Delivery on time and explained all aspects while doing delivery.

18 November 2025

Quick process and good handover

14 November 2025

Couldn't have been better!

13 November 2025

Greatly satisfied - I drove away with my dream car

13 November 2025

I have given this answer because Mr Jack Rudge was really helpful and professional in his roll and made everything very clear and easy and updated me all the way through the ordering process.

12 November 2025

The car was delivered sooner than expected and petrol was filled for us which was a very kind gesture. Jack helped us out and honestly he made this process so smooth and easy for us.

11 November 2025

I was very satisfied with my experience at the BMW Centre. Jack Rudge was professional and attentive, the process was smooth, and the delivery of my new car was handled efficiently. Everything met my expectations and I am really happy.

09 November 2025

You gave me good assistance

06 November 2025

Superb service from all employees on arriving at the showroom in Park Lane for collection of the vehicle.

06 November 2025

Very easy process and the team went above and beyond to deliver the car to me.

05 November 2025

I was satisfied with my experience . I was informed of the estimated time the car would be ready for collection. Upon delivery, Jack explained the key features and directed me to the My BMW app, which is a useful tool.

03 November 2025

The overall experience for the purchase was fine but I did feel slightly rushed in excepting delivery of the vehicle when a date had already been fixed and this was then moved forward

02 November 2025

Due to step in quickly to sort out .

31 October 2025

Excellent communication and went above and beyond

26 October 2025

Excellent. The team were responsive, helpful, friendly and a pleasure to do business with.

22 October 2025

Faultless. Very good experience.

18 October 2025

I was very happy

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND BMW Park Lane

Address

70 Park Lane, London, W1K 7TT

Opening Hours

Mon–Fri:9:00 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

0370 700 5216

Map

Areas served

London, Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Ave, Park Royal, London, NW10 7RQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 16:00
Sun:Closed

Phone

0370 700 5321

Map

Areas served

London, Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

70 Park Lane, London, W1K 7TT

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:Closed
Sun:Closed

Phone

0370 700 5218

Map

Areas served

London, Westminster, Kensington, Mayfair and Knightsbridge

View map