About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

195 ratings and 127 comments received in the last 90 days.

01 March 2026

Very good Customer Service communication great and on time performance I receive the car earlier than I expected

01 March 2026

I recently dealt with Dane Corrie at BMW Park Lane London and received exceptional service. He was attentive, professional, and considerate of my disability, making everything smooth and stress-free. Highly recommended. Mr Dwayne Thompson & Family

26 February 2026

Jack was very supportive and assuring, took good care of us.

23 February 2026

Very satisfied with the service

18 February 2026

excellent customer service. all documemtation agreed via e-mail and telephone. Ryan Barnes (Park lane) was very helpful with handover of vehicle

08 February 2026

Wonderful service, very friendly & patient, prompt response are always given all the time. I am completely satisfied and DO appreciate. Many thanks.

05 February 2026

Great experience! Dane was so helpful and accommodating to our needs. Best consumer experience at a car showroom ever!

04 February 2026

My experience at BMW with Dane exceeded all expectations and made me feel like a highly valued customer. He was proactive, attentive, courteous and incredibly knowledgeable. I can't express how much I appreciate his service every step of the way

03 February 2026

Very patient and accommodating to my needs

03 February 2026

overall ok well looked after

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02 February 2026

Very good service from Matthew Peck, couldn't ask for more

01 February 2026

Very clear and quick process throughout. Dealership was extremely helpful especially Brian Kruja. I wouldn't have bought the car had it not been for him.

31 January 2026

Matthew at Park Lane was exceptional from start to finish. He knows the vehicles (and financing) inside and out, his manner was calm, and completely non-pushy. He spent a huge amount of time on the process without ever seeming like he was in a rush

27 January 2026

Dane was a great salesperson. He kept me updated during the whole process and the sale and delivery went very smoothly.

27 January 2026

Your employee Dane Corrie was very polite and answered all our questions in great depth and helped us with everything very efficiently and quickly. I give him 10 stars!!!!

19 January 2026

Jack was amazing! Very professional and friendly. He kept me updated each step of the way, and was very attentive and responsive to my queries.

19 January 2026

Jack was very professional and the whole process from the enquiry for a mobility vehicle to picking up the car was 10/10 and he was very informative throughout the order of the car, when it was ready. Fantastic and highly would recommend Jack ??

19 January 2026

Jack at Park Lane BMW was very professional and kind. He made the purchase very smoothly. From the first phone call Jack has been very helpful and explained things to me that i had no knowledge of. Overall im pleased from the service i have receive

17 January 2026

Excellent service ,polite and efficient

31 December 2025

Jack Rudge was helpful, knowledgeable, charming , patient. He kept me well informed at every stage. He offered ongoing assistance if needed.

30 December 2025

Straightforward, efficient with sourcing the requested vehicle.

24 December 2025

Great experience

23 December 2025

He was so supprotive and professional

16 December 2025

excellent service kind courteous - matthew peck kindly delivered car to workplace when original date delayed - very kind

16 December 2025

Enam is excellent, quick response to questions, attend to details. All car features were explained in detail with demo. Five Star.

16 December 2025

Completely satisfied

16 December 2025

Nothing went wrong and i was treated well

16 December 2025

Friendly and efficient

16 December 2025

There was flexibility re pick up and staff were welcoming. Would have preferred to have had a delivery to home option but I understood why that couldn't happen

15 December 2025

The hospitality and customer service from when we first entered the show room until the moment I picked up the car was incredible. Jack Rudge was extremely helpful in ensuring I was well informed throughout the process.

14 December 2025

Due to great customer service I received.

12 December 2025

I was extremely satisfied with my entire experience at the BMW Centre. Mon was professional, attentive, and knowledgeable throughout the process. The purchase was smooth, the communication was clear, and the delivery was handled with great care.

12 December 2025

Dane was outstanding.

11 December 2025

Everything was made easy and effortless

11 December 2025

Ryan's a legend, everything was quick, simple and easy!! #bemoreryan

08 December 2025

Swift transactions & efficiently getting the job done. Just wasn't very happy to wait long to receive my new car.

01 March 2026

Great service advisor (Oskar) who clearly managed the process and proactively communicated.

01 March 2026

The service damaged my car and couldn't repair it yet.

28 February 2026

I was pleased with the reception and the booking in-process.The fault was identified and resolved. I was kept informed of the progress throughout. The car was waiting for me on collection.

28 February 2026

Fantastic service from start to finish , great communication, friendly , efficient, helpful

26 February 2026

Good service

23 February 2026

Good staff service

23 February 2026

Free car wash provided

22 February 2026

I couldn't get through when trying to call.

21 February 2026

The team at Park Royal are the only reason I continue to own a BMW, Nicki, Alvin and the team consistently provide excellent service. They are the reason I have owned BMWs for over 15 years.

21 February 2026

Nice people

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19 February 2026

Alvin gave great customer service and the car was done by midday

19 February 2026

Great service as usual, very friendly and helpful staff.

18 February 2026

I've had my car for over 20 years and it's never been serviced by BMW. I have a local mechanic who's been caring for it. I was greeted by Alvin Dome and I explained what was needed. He gave me excellent attention. I will have you do my next service

17 February 2026

Oskar provided the best service

17 February 2026

All-round great experience topped off with great service from Luke!

17 February 2026

FOR BOOKING SIMPLICITY AND ALSO FROM THE START TO THE COLLECTION OF THE VEHICLE AND WITH RESPECT THE TRANSPORTATION SHUTTLE SERVICE WAS PROMPT. KENTISH TOWN ALWAY SHOW ME A VIDEOS OF TIRE CHECK AND UNDERCARRIAGE BUT NOT HERE /THANKS KINDLY

16 February 2026

Excellent servicer - but reception needs a bit of work and the shuttle service.

16 February 2026

I was early for appointment due to traffic conditions. I was very clear to th advisor Alvin not to alter his schedule as l was happy to wait.

15 February 2026

Great service from Alvin looked after me thank you

15 February 2026

Very good attention to the customer. However the Battersea service center had far more to offer to customers - eg the mini and bmw shop

13 February 2026

All fine

12 February 2026

Oscar was very professional

12 February 2026

Quick and effective Thank you

12 February 2026

Great customer service, being kept well informed, stuck to the duration I was given at the start, really great experience.

11 February 2026

Friendly customer service, quick check in process with advisers making themselves available. Easy process for shuttle and process. Overall customer centric

11 February 2026

All very efficient and straightforward. There was however a long waiting list and took c4 weeks before I could find a slot

10 February 2026

It took me manybdays to be dealt with. I tried to contact the person who took responsibility; but he dis not ring back. I had to follow up many days

09 February 2026

As always, bmw of Park Royal is always professional in giving good/useful advice and services.

09 February 2026

Misleading guidance in diagnosis process and huge cost to simply assess issues

09 February 2026

Very professional.

08 February 2026

The recent closure of other BMW Service Centres has created pressure on the service at this branch unacceptably. The queue to drop off my car was unacceptable. Everything was pressured. Not the fault of the excellent staff.

08 February 2026

Expert trusted team

04 February 2026

Professional, Excellent and Very Helpful. Service Advisor Luke Braham and Alvin Gomes.

04 February 2026

Nicki and Alvin continue to provide a peerless service with both a quick turnaround and timely updates throughout. But Mercedes provide a new bottle of washer fluid after each service and complimentary annual breakdown cover. Come on BMW.

03 February 2026

It was totally disappointing. I went for servicing, they messed up with my car.

02 February 2026

Very good and personable

02 February 2026

Great service from the team as always. Dania and Alvin looked after me very well.

02 February 2026

Very professional and efficient

01 February 2026

please check all the emails and delays

31 January 2026

MOT took more than a day for an appointment which was booked a month ego.

29 January 2026

Needed the car done quickly as I had somewhere to he arrived at 8am ok the dot and has left the service centre by 9.30

29 January 2026

Excellent service start to finish

28 January 2026

Service was completed in the time specified and the service mana5 was very helpful

27 January 2026

Service was great, however main issue was not solved.

26 January 2026

Efficient and friendly service

26 January 2026

Quite literally; the team was expecting the arrival of my vehicle, knowing the registration, readying a parking space, swift booking and very clear communication and courtesy throughout my visit.

25 January 2026

The customer service I receive from Alvin is superb and please thank him. He is always highly professional, friendly, knowledgeable and helpful. Your reception staff are great too.

25 January 2026

The service of the airconditioning system that I requested on check-in did not seem to have been done; at least it was not invoiced. Otherwise everything was very smooth and efficient. Thank you.

24 January 2026

Thank you very much for my last visit and I also appreciate for clean my car!!!! Recommend definitely

24 January 2026

The service itself was good but the communication with the service team is very erratic. They call when they want with no notice- you can be in a meeting but no notice. Even after saying please communicate pn email / text and them agreeing they call

23 January 2026

Very pleasant and professional service

23 January 2026

A very nice team provide straight forward and reliable service for my car.

22 January 2026

You charge me for a mistake in your body shop made during last repairs 3 parts different colors of pampers the car only had 2 body repairs since new at your own body shop no one else touched the car so admits it is your bad services who is fault

22 January 2026

All good

20 January 2026

Taken care of my service plan issues

19 January 2026

Little or no communication pre or post service. I left 4 separate messages and no one had the courtesy to call me back.

19 January 2026

Top service, car was ready to collect same day, also unexpected car wash in and out!

18 January 2026

Very satisfying services

15 January 2026

Best service team I always see Alvin who is very helpful

15 January 2026

Dear All, Happy New Year to you all and also found all your staffs are very friendly and helpful and the energy there is great,

14 January 2026

Friendly staff, good professional service

14 January 2026

Professional service. Given the option to buy a service warranty to save some money and have peace of mind for future services.

13 January 2026

Able to accommodate the rescheduling of the service twice. Received a text to confirm. Linda Hegarty called to confirm pick up the day before and kept me in the loop of exactly what was happening on the day of the service.

12 January 2026

1of the reasons that I took my car in,was that I had a tranmission warning light illuminating. The transmission fluid was replaced, I was assured that the problem had been solved . however the next morning when I used my car the warning light came on

11 January 2026

I had done a full service and ask them to wash the car , but unfortunately when I went to pick up the car it was washed, which is so bad customer service

10 January 2026

Would have been a 5* just a bit lacking communication - I like to speak on the phone ended up bouncing emails to & from - not ideal.

10 January 2026

Very prompt and friendly service, feel welcomed, professional service from receipion to client manager.

08 January 2026

Terrible MOT experience at BMW Park Royal. The car was returned dirty and the wing mirror appeared roughly handled, and although I agreed to a clean, I waited over an hour with no update. When returned, rubbish and half eaten food was left inside

08 January 2026

The customer service was very good and the lady I dealt with was friendly and helpful.

07 January 2026

It was a smooth experience

06 January 2026

Great service from start to finish

01 January 2026

No, nothing provided for the inconvenience beside a basic clean of my car, which wasn't even needed.

30 December 2025

Excellent service and communications. Took time to understand the issue and then worked hard to diagnose and fix.

30 December 2025

10/10 the team was amazing, very helpful, professional and on time

21 December 2025

Friendly welcome

21 December 2025

Excellent customer service

18 December 2025

It was great! They sorted my car very quickly and I have two lovely hot chocolates whilst I waited. My car was washed and hoovered which was nice.

16 December 2025

I was collected from the station and dropped back. Very easy

16 December 2025

Rapid and transparent.

14 December 2025

The work was carried out to a very high standard.

13 December 2025

Highly experienced, great hospitality

11 December 2025

Very happy for this time I can't tell you more than that is the best

11 December 2025

I was hoping my car would be cleaned and battery fully charged Kentish Town where I used to take my car did this but they are now closed

10 December 2025

Very professional & efficient.

10 December 2025

inconvenient location

09 December 2025

Very satisfied with my experience as the whole process was done to high standard and was smooth from start to finish

09 December 2025

Job done within the day, had shuttle to/from station, very pleasant people all around!

08 December 2025

Oskar was super helpful and friendly who gave a detail reviews and he's very efficient.

08 December 2025

because you did a minor mistake and lost the cover of computer connection port under the staring wheel behind the door .But overall I'm very happy of your work and service

07 December 2025

Ken took care of me and my car, the receptionist Adrienne was lovely very helpful I was on the phone requesting a pick up from the station the call failed Adrienne called me back to say the transport was on it was Varan the driver was great

07 December 2025

Apart from the tyre issue the service was efficient and professional

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND BMW Park Lane

Address

70 Park Lane, London, W1K 7TT

Opening Hours

Mon–Fri:09:00 - 18:00
Sat: 09:00 - 17:00
Sun:Closed

Phone

0370 700 5216

Map

Areas served

London, including surrounding areas Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Ave, Park Royal, London, NW10 7RQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 16:00
Sun:Closed

Phone

0370 700 5321

Map

Areas served

London, including surrounding areas Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

70 Park Lane, London, W1K 7TT

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:Closed
Sun:Closed

Phone

0370 700 5218

Map

Areas served

London, including surrounding areas Westminster, Kensington, Mayfair and Knightsbridge

View map